Need help? We're here for you. Reach out through any of the channels below.
Email: within 24 hours
Phone: Mon–Fri, 8 AM – 6 PM CT
Open the FloodLine app, go to Settings, and tap Support to reach us directly.
Visit floodline.org and click "For Plumbers" to sign up. You'll need your Texas plumbing license number, business information, and service area. Once approved, download the FloodLine app to start receiving leads.
When a homeowner submits an emergency on FloodLine, our system matches them with the nearest available plumber. You'll get an instant notification in the app with the customer's name, address, and problem. Swipe to accept within 90 seconds.
All subscription management is done at floodline.org. Log in to your account to update your plan, payment method, or cancel your subscription.
If you don't respond within 90 seconds, the lead automatically cascades to the next available plumber. Make sure your on-duty toggle is turned on and notifications are enabled to avoid missing leads.
Team plans let you add multiple plumbers under one account. The owner can set dispatch modes (All Hands, Round Robin, or Schedule-based), manage shifts, and track team performance from the Dispatch Board.
Yes. FloodLine uses industry-standard encryption for all data in transit and at rest. Customer information is only shared with the matched plumber. See our Privacy Policy for details.